Service Desk Institute (SDI)

The Service Desk Institute (SDI) has been connecting IT service professionals across the world since 1988 and is the leading global community for everyone working in the IT service and support industry. Our mission is to inspire service desks and service desk professionals to be brilliant.
With a passion for providing industry best practice and sharing knowledge, SDI has dedicated the last 30 years to guiding, inspiring and connecting ITSM and service desk communities. A respected, trusted and independent advisor to the service desk industry, SDI has inspired thousands of organisations and professionals around the world to embark on their own journeys of service improvement and to be the best they can possibly be.

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3 Aug, 2021
Knowledge management is integral for support teams looking to improve or implement new support channels. Learn top tips by joining this virtual SDI Event. Join our hand-picked speakers as they discuss why knowledge is critical for the future of IT...
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