Knowledge management is integral for support teams looking to improve or implement new support channels. Learn top tips by joining this virtual SDI Event. Join our hand-picked speakers as they discuss why knowledge is critical for the future of IT service, how to get your knowledge base right and how this underpins self-service. Knowledge management and effective knowledge bases have become more integral for support teams looking to implement or improve alternative support channels, such as chatbots, virtual assistants and self-service. A well-established, thorough and regularly reviewed knowledge base is an excellent basis for AI and Machine Learning-enabled services, as it can improve the efficiency and speed of support teams – as well as improve the experience of alternative support channels for customers – which in turn can assist in creating and growing a self-service culture. You’ll hear real first hand experiences of those who have implemented and improved their own knowledge management processes and tools, as well as top tips to help you work through your service desk’s specific needs and priorities. Scroll down to see the agenda for the day.
1. Training & Qualifications 2. Service Desk Certification 3. Events and Conferences 4. Service Desk Best Practice Standards 5. Service Improvement Plans 6. Global Best Practice 7. ITSM 8. Benchmarking 9. Service Desk Auditing 10. Service Desk Consultancy 11. Service Desk Automation
SDI is the global network and community for service desk professionals in every country around the world
