The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers. Download the preview guide to find out who’s speaking, convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide. In these unprecedented times organisations are, more than ever, needing to adapt and indeed reinvent their relationships with customers. This stream will look at how organisations are successfully addressing their CX strategies to meet customer needs. Our customers’ behaviour has changed more rapidly during 2020 than at any other similar period, and those changes are continuing as we emerge into the so called “new normal”. This stream will highlight how the pandemic has acted as a catalyst for change.
1. Customer service2. Winning customer and employee engagement strategies
Since 2009 Engage Customer has been helping our global community of leaders in the customer space to devise and implement winning customer and employee engagement strategies.Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe. Our aim is to be the first port of call for both end users and vendors in this burgeoning business sector.Engage Customer provides its community with a series of hugely successful and recognised leadership events, including Conferences, Focus Groups, top level leadership roundtable discussions and the must attend annual Customer Engagement Summit. As well as this, we host weekly webinars which cover the industry's hottest topics.